Help Center / F.A.Q.
Orders And Payments
Why hasn't my order shipped?
If your order has not shipped, it is very likely that one or more of the items in your order on pre-order items (noted by an estimated ship date). If there is no estimated ship date and your order has not shipped, it is still processing and will be shipped soon.
Please note, due to increased order volumes and CDC regulations, order fulfillment may be delayed during the COVID 10 pandemic. Thank your for your patience and understanding as we work hard to keep both our team and customers safe.
Can I cancel or edit my order?
All orders are final after they are placed. We do not cancel, edit, or refund orders under .
Please double check your order and sizes prior to checking out to insure that you have selected the correct items.
Do you allow in store pick ups?
At this time our store is 100% online, and we do not allow in person pick ups.
I only received part of my order; where are my other items?
If you received a partial shipment, your other item(s) are likely on pre-order, or the restock shipments are arriving soon. If we ever encounter delays with orders that have multiple items, we split the order and ship the items that are available immediately. Rather than holding the entire order, we try to get available items to the customer as soon as possible.
How does your sizing run?
Unfortunately, due to the fact that we are a boutique that carries multiple brands, product sizing can vary. For your convenience, we include sizing and other important details specific to that item in the description box on each product page. Please refer to those details to help choose the best size for you.
If it says that an item "runs big", you may be able to size down; if it says that it "runs small" you might need to size up, and if it says "true to size", there typically aren't any sizing specifications that would prohibit that item from fitting as that size normally would.
What does it mean when an item has an "estimated ship" date beside it?
This means that the item or size is currently on pre-order, and we are waiting for the new shipment to arrive. Estimated ship dates are not guaranteed; they are that we expect to fulfill the order. In most cases we are able to ship items before, or on their estimated ship, but in some cases they shipment may be delayed. Please keep that in mind when making your purchase.
All sales are FINAL
As a consignment store, we take extra care of all items.
We are highly particular about the items we accept. You can be confident that we will NEVER accept items that smell of cigarette smoke or other strong odors. We will not sell items that have significant physical or structural damage (unless otherwise stated in the item's description).